Refund policy

• Memberships have no minimum term and can be cancelled at any time from your account: no further payment is taken afterwards.
• Access remains open until the end of the period already paid for; the current period is not refunded pro rata.
• If you were charged after cancelling, that charge is refunded in full.

• Exclusive packs and virtual gifts are one-off purchases of digital content, delivered immediately after payment.
• They are not refundable once delivered, unless the content could not be delivered or remains inaccessible because of a technical problem on our side.
• A virtual gift is a symbolic gesture sent in a conversation: it does not entitle you to any physical goods, additional service or meeting.

In accordance with Article L221-28 of the French Consumer Code, the 14-day right of withdrawal does not apply to digital content supplied immediately: at checkout, you request immediate access and expressly waive this right.

• Duplicate payment or incorrect amount.
• A charge taken after the membership was cancelled.
• Paid content not delivered or inaccessible for a technical reason on our side.
• Use of your payment method without your authorisation (please also report it to your bank).

Any other request is reviewed case by case.

Write to us at support@xsensora.app or through the Contact page, giving your account email address and the date and amount of the payment. We reply within 48 business hours.

An approved refund is made to the original payment method; it appears within 5 to 10 business days depending on your bank.

Before disputing a payment with your bank, please contact us: most requests are resolved in under 48 hours.