Support
Help centre
Answers to the most frequently asked questions.
Account
How do I create an account?
Click “Sign up”, enter a username, your email, a password and your date of birth (18 or over), then complete your profile.
I forgot my password
On the login page, click “Forgot your password?”: you'll receive a reset link by email.
How do I delete my account?
Go to My profile → Account security → Delete my account. Deletion is immediate and permanent.
Membership and payment
Which plans are available?
Three monthly plans with no commitment: Essential (€9.99), Premium (€19.99) and VIP (€59.99). The Photos+ and Videos+ add-ons can be added to Essential and are included in the Premium and VIP plans. Each plan includes a set number of messages a month with the creators.
How do I cancel?
Go to My profile → Membership → Manage my membership. Your access stays active until the end of the period you've paid for.
What will appear on my bank statement?
With discreet mode (“Keep XSensora discreet”), the description is neutral: “NovaByte Services”. Your emails become neutral too.
What is an exclusive pack?
A one-off purchase that unlocks all of a creator's exclusive content for life. It is reserved for subscribed members.
Content and chat
Is there any pornographic content?
No. XSensora only offers sensual, artistic and suggestive content.
Why is some content blurred?
They are reserved for members, for an add-on (Photos+ / Videos+) or for the creator's exclusive pack. The padlock shows what you need to unlock them.
What is an “AI character”?
Some profiles are virtual characters powered by artificial intelligence. They are always marked with this badge; conversations with them are fictional.
How do I report content or a member?
Use the “⋯” menu, then “Report” on a piece of content, a profile or a conversation.
Can't find your answer?
Our team will reply within 24 hours, in complete discretion.